“Note: Not all products can be shipped worldwide. In case you order an item that can't be shipped to your location we will fully refund your payment and notify you via email.”

 

After your payment is verified, it may take up to 3-5 days to process and ship your order. This does not include weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Purchases made after 9 am EST will not be shipped out until the next business day.

If you order after 9 am EST on a Friday, your order will likely be shipped out on the following Monday.

 

Shipping rates:

  • FREE Shipping Worldwide
 Location *Estimated shipping time
United States 6-25 days
Canada,Europe 15-25 days
Australia,New Zeland 15-25 days
Mexico,Central America,South America 15-25 days
Asia and other countries 6-25 days

                           

OUR 5 POINTS CUSTOMER PROMISE

  1. 30 Day Money Back Guarantee
  2. Tracking Number for Most Orders
  3. Safe Payments via Credit Card or PayPal
  4. Real people on our Internet Help Desk
  5. Free shipping worldwide

 

    •  We use encrypted SSL security for 100% protection

    Customs, Duties and Taxes

    - XenQ Home is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

    Damages

    -XenQ Home is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

    -Please save all packaging materials and damaged goods before filing a claim.

     

     Returns Policy

    Our Return & Refund Policy provides detailed information about options and procedures for returning your order.